At YallaWalla, we are proud to offer a hassle free return/exchange policy (Except Perfumes ) within UAE. If you are not 100% satisfied with your purchase from YallaWalla follow the steps below:

  • Contact our customer service team via the Contact Us form or call us at +971 42654404 / +971 529280722 in the UAE to initiate the process.
  • We will inform our courier to pick up the item from your doorstep within 2 working days. We won’t keep you waiting!
  • Let us know when the item has been picked up so we can issue your return coupon which is redeemable on our website for the price of the item that you returned. You can use that coupon to order the same item in a different size or just to order any other item you would like!

Please note that the following conditions must be met to return an item:

  • An item may only be returned within 7 days from the date of delivery and 2 Days for Mobiles and Tablets
  • It must be in the original packing
  • It must be unused

Do I get a Refund? Do I get my money back?

Unfortunately we are unable to offer cash back or Credit Card/PayPal refunds. However we offer refunds in the form of Store Credit. This means that if you place an order and you are not satisfied by the product received, we give you the possibility to return it for free - we would pay the return shipping fees and would issue you a Store Credit for the value of the item that you are returning. This will give you the opportunity to choose the size that suits you or to order another item altogether!

For example, if you paid AED100 for an item, AED100 will credited to your YallaWalla Account after you’ve returned the item to us. Please note that the COD charge - AED 15 - is not refundable, as it goes to the courier company.